Frequently Asked Questions (FAQs)
FuntourChina offers a variety of tours, including one-day trips, multi-day tours, multi-city explorations, and themed tours like cultural experiences, natural wonders, and adventure tours. We also provide custom tour options to suit different preferences.
Some itineraries can be customized based on your preferences, especially if you’re booking a private or tailored tour. Please contact us in advance with any special requests, and we’ll do our best to create a personalized experience for you.
You can book directly on our website by selecting your preferred tour, clicking the “Book Now” button, and filling out the required information. Once completed, you can proceed with payment to confirm your reservation.
We accept several payment methods, including credit cards (Visa, MasterCard), PayPal, and bank transfers. International customers can choose to pay in USD, and other major currencies are also supported.
Yes, we offer an installment option. Typically, we require a 20% deposit at the time of booking, with the remaining balance due 30 days before the departure date.
Our cancellation policy is as follows:
Cancellations made within 15 days of departure: No refund.
Cancellations made more than 30 days before departure: Full refund (minus deposit).
Cancellations made 15–29 days before departure: 50% refund.
If a tour is canceled due to unforeseen circumstances (e.g., natural disasters, political unrest, pandemics), we will offer a full refund or help you reschedule for a future date.
Yes, most international travelers need a visa to enter China. We provide necessary supporting documents (such as itinerary and hotel confirmation) to assist with your visa application, but you are responsible for obtaining the visa.
Your passport must be valid for at least six months after your planned departure date from China. If your passport is close to expiring, please renew it before applying for a visa.
Yes, we strongly recommend that all travelers purchase travel insurance covering medical expenses, trip cancellations, and personal liability. Proof of insurance may be required before departure.
Some tours may involve walking or physically demanding activities. We advise travelers to check the specific itinerary details or consult with us to ensure the tour matches their fitness level.
Please ensure you are up-to-date with COVID-19 vaccinations and bring any required health documentation. Entry requirements may include a health declaration, testing, or vaccination proof, depending on current government policies. We recommend verifying requirements before your departure.
We provide 4-star hotel accommodations to ensure comfort throughout your trip. If you have requests for upgrades or specific accommodations, please let us know, and we’ll do our best to arrange them.
Yes, single rooms are available upon request, subject to an additional single supplement fee. This fee will be confirmed during the booking process.
The tour includes breakfast and dinner daily. Breakfasts are usually served at the hotel, while dinners are arranged at local restaurants to let you experience authentic cuisine. If you have dietary restrictions, please inform us in advance.
Each tour is accompanied by a professional guide who can assist with most issues. For further assistance, you can reach our 24/7 customer support hotline, where our team is ready to help
We value your feedback! After your tour, you will receive an online survey where you can share your thoughts and suggestions. Your input helps us improve our services.
Absolutely. We welcome travelers of all ages, though some activities may be less suitable for young children or seniors. Please check with us beforehand to ensure the itinerary meets your family’s needs.
Let us know your dietary needs when booking, and we will do our best to accommodate them. Our dining arrangements account for common dietary restrictions and allergens whenever possible.
Yes, we can provide you with an invoice upon request after your tour. Just contact our customer service team, and they will email it to you.
Your privacy is a priority for us. All personal data is kept strictly confidential and is only used for booking and travel arrangements, in compliance with data protection laws.
